AVAILABLE · DAKAR, SENEGAL · REMOTE

CloudOps Engineer

Cloud and IT Ops Engineer / Project Manager

I design and operate secure, highly available cloud infrastructure for mission-critical fintech systems — AWS, Terraform, automation and observability in service of production reliability.

Naoura Gabkika — AWS Certified Solutions Architect Professional
99.8%
Uptime maintained across 15+ Mobile Money APIs, 500K+ daily transactions
−75%
MTTR cut from 120 min to 30 min through automation
95%
Critical incidents resolved within the 4-hour SLA
−80%
Security incidents reduced (pfSense + Snort IDS/IPS)
ABOUT

CloudOps engineer based in Dakar, with hands-on experience running mission-critical fintech systems that process hundreds of thousands of transactions every day.

I started out in IT support before moving into cloud and DevSecOps, with a strong focus on secure, automated and resilient infrastructure.

Today I work with AWS, Terraform and Python to build scalable, reliable, production-ready systems for banking and fintech clients.

My goal: become a cloud security expert and contribute to high-impact international projects.

EXPERTISE

Areas of expertise

Cloud & AWS Architecture

Designing and operating highly available cloud architectures for critical workloads — 15+ fintech APIs at 99.8% uptime.

EC2 · ECS · EKSRDS · Aurora · DynamoDBVPC · Route 53CloudFront · S3

Cloud Security & DevSecOps

Zero-Trust, least-privilege IAM, KMS encryption, GuardDuty, Security Hub, WAF. pfSense firewalls, Snort IDS/IPS, ISO 27001 / PCI-DSS compliance.

IAM · KMSGuardDutyWAF · ShieldpfSense · Snort

DevOps, IaC & Automation

End-to-end infrastructure as code: Terraform, Ansible, CloudFormation. CI/CD with Jenkins and GitHub Actions. Python and Bash tooling to eliminate manual work.

Terraform · AnsibleGitHub ActionsDocker · K8sPython · Bash

SRE & Observability

Full observability stacks: Elastic Stack, OpenSearch, Grafana, Prometheus, CloudWatch. Fintech depth — Mobile Money APIs, microservices, high availability.

Elastic StackGrafanaCloudWatchZabbix

Incident & Problem Management

ITIL-aligned L2/L3 incident response for fintech platforms: triage, escalation paths, war rooms, root-cause analysis and post-mortems. 95% of critical incidents closed within the 4-hour SLA.

ITIL V5On-call · EscalationRCA · Post-mortemsSLA & KPI reporting

Project Management & Jira

Running cloud migration and infrastructure projects end to end — scoping, planning, stakeholder reporting and delivery. Agile ceremonies, backlog grooming and sprint tracking in Jira.

Jira · ConfluenceScrum · KanbanRoadmappingStakeholder reporting

Service Desk & ITSM

Ticket lifecycle ownership from intake to resolution: queue prioritisation, change and problem records, runbook and knowledge-base authoring so recurring issues stop recurring.

Jira Service ManagementGLPIChange managementRunbooks · KB
CAREER

Professional experience

Jan 2026 – Present
SYLVERSYS
Dakar, Senegal
IT Engineer & Project Manager
  • Lead AWS and Azure cloud projects for strategic banking and fintech clients, from scoping through production.
  • Design and deploy secure cloud architectures, including an Odoo ERP hosted on AWS for enterprise clients.
  • Administer Azure infrastructure for financial institutions — high availability and regulatory compliance.
  • Own L2/L3 CloudOps: IAM, monitoring, automation, governance and SLA adherence.
Feb 2023 – Dec 2025
BIZAO
Dakar · Pan-African fintech
L2-L3 IT Operations Engineer
  • Operated 15+ Mobile Money APIs at 99.8% uptime using OpenSearch, Elastic Stack and Grafana.
  • Monitored 500K+ daily transactions; cut service interruptions by 40%.
  • Automated alerting and runbooks, reducing MTTR from 120 min to 30 min (−75%).
  • Resolved 95% of critical incidents within the 4-hour SLA.
Apr 2021 – Feb 2023
REGIE SEN
Dakar, Senegal
IT Manager
  • Designed and deployed secure network architectures at 99.5% availability.
  • Rolled out pfSense firewalls and Snort IDS/IPS, reducing security incidents by 80%.
  • Authored the IT security policy aligned with ISO 27001.
  • Automated patch management across Linux and Windows estates.
Aug 2020 – Apr 2021
B-ONE EXPERTISE
N'Djamena, Chad
Junior IT Consultant
  • Monitored network infrastructure and handled L1/L2 user support.
  • Deployed DLP solutions for enterprise clients and delivered technical training.
CERTIFICATIONS

Certifications earned

AWS Certified Cloud Practitioner
CLF-C02 · Nov 2025
✓ Earned
AWS Certified Solutions Architect – Associate
SAA-C03 · Dec 2025
✓ Earned
AWS Certified CloudOps Engineer – Associate
SOA-C02 · Apr 2026
✓ Earned
HashiCorp Certified: Terraform Associate
003 · Jun 2026
✓ Earned
AWS Certified Solutions Architect – Professional
SAP-C02
✓ Earned
ITIL V5 Foundation
IT service management
✓ Earned
BACKGROUND

Education & languages

DEGREES
2018 – 2020
MSc in Information Systems Security
ESMT — Dakar, Senegal
2015 – 2018
BSc in Telecommunications & Computer Science
ESMT — Dakar, Senegal
2015
Scientific Baccalaureate
Lycée Hérédité — N'Djamena, Chad
CONTINUING EDUCATION
  • Professional English — British Council, Dakar
  • Cisco CCNP Enterprise (120h)
  • Python for system administration (40h)
  • DevOps & CI/CD best practices (48h)
  • CompTIA Security+ bootcamp
LANGUAGES
FrenchNative · C2
EnglishB1+ → B2
ArabicA1
CONTACT

Let's build reliable systems together.

Cloud Architecture · IT Ops · SRE · Fintech infrastructure
Open to architecture reviews.